Creative Fires Studio Return Policy

We strive to accurately represent our artwork on our website so you can make an informed decision before your purchase. If however, you are not completely satisfied with your purchase, please call us for a Return Merchandise Number (RMN) .

You may return the item within 7 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be returned in its’ original packaging and in perfect condition. Shipping and insurance costs will not be refunded.

Carefully pack and insure work for the full value and ship with “tracking”. Returns lost in return shipping will not be refunded.

Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged.

To be eligible for a return, please make sure that:
• The product was received from Creative Fires Studio, Inc. within the last 7 days
• The product is in its original packaging
• The product isn’t used or damaged
• You have the receipt or proof of purchase
• You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:
• By phone number: 907-299-4124
• By email: [email protected]

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or be issued store credit, to:
Creative Fires Studio 40374 Waterman Rd. Homer, AK 99603

Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Jeffrey H. Dean Sculpture.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Sale items can be refunded.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
• By phone number: 907-299-4124
• By email: [email protected]

While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.

Return and Refund Policy of jeffreyhdean.com

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